SERVICE CONTRACTS

Terms & Conditions

1. Oil service plans are available only to fuel customers who are on automatic delivery. A customer must have an account in good standing to qualify for the service plan. The price quoted is for an ordinary residential or a comparable size, semi-commercial system with a firing rate of up to 3 gallons per hour.
2. Jennings’ responsibility under a service plan will automatically cease if heating oil or service on any parts of equipment covered by the plan is procured from another source.
3. A heating system tune-up will be performed during the service plan term, during regular working hours (7am to 3pm, Monday thru Friday) as scheduled by our service department. All tune-ups must be scheduled between March 1 and September 30. Times between October 1 and February 28 are reserved for emergency service calls.
4. Any labor and/or parts billed prior to acceptance of this agreement cannot be credited. Repairs required to correct pre-existing conditions are not covered by the plan and will be charged at the company’s normal rates.
5. A heating system inspection is required before enrollment in the Premium Plan. Jennings reserves the right to reject any service plan after inspection of the customer’s heating system.
6. Each heating system must have an oil filter installed on the oil suction line before commencement of the agreement.
7. This agreement is not written on a pro rate basis and no refund will be made if it is cancelled by the customer prior to its normal expiration date or if other terms of this agreement are not met. In the event the home is sold, the unused portion may be transferred to the new homeowner at the full discretion of Jennings. If the customer elects to pay for a service plan as part of a budget plan and then chooses to cancel the service plan or discontinue payments, then the full amount outstanding shall accelerate and become due and owing.
8. These agreements cover only the replacement of defective parts listed on the plan descriptions. Among the parts or equipment excluded from all of our oil heating plans are: hot water coil, combustion chambers, oil tank, oil lines, power venters, draft inducers, all piping and parts not in close proximity to the boiler, radiators, coin vents, heat exchangers, hot water tanks and air handlers.  Coverage for steam systems and systems that contain antifreeze is not available under the Oil Premium Plan.
9. This agreement does not cover parts or labor when failure is due to vacant or unattended properties; blown or lose fuses; emergency switch in “OFF” position; thermostat set too low to call for heat or thermostats with insufficient battery charge; and lack of oil when delivery has been delayed due to delinquency in payment. After hours calls that do not require repairs are billable.
10. Jennings shall not be held liable for the inability to supply or obtain obsolete parts not available thru regular sources of supply.
11. Jennings is not responsible for the condition of the oil storage tank, its components or the accumulation of sludge, sediment, bacteria, or water.
12. This agreement does not cover service or replacement parts due to customer breakage, acts of nature, fire damage, flooding, freezing, explosions, power surges, equipment running on generator power or other causes beyond the control of Jennings.
13. It is agreed that if any tax or other charges are imposed by any governmental authority with respect to the sale, delivery, or disposal of the products covered hereby, it will be added to the price to be paid by the buyer. A finance charge of 1.5% per month, for an annual percentage rate of 18%, is charged on items not paid 30 days from time of delivery or service. Service plans are not in force if account is 60 days past due. If Jennings hires an attorney or collection agency to collect a past due balance, the customer agrees to reimburse Jennings for the reasonable attorney fees and collection charges, along with all court costs.
14. Jennings shall not be held responsible for damage or resulting losses if fulfillment of the agreement shall be delayed or prevented by wars; acts of enemies; strikes; inability to secure technicians, parts, material, or transportation; or by any other condition not reasonably within its control.
15. The length of this agreement is one year and will be automatically renewed each year at the prevailing rate unless we are notified of cancellation in writing 30 days prior.
16. This is the entire plan. This plan cancels and supersedes all prior plans.
17. The service plan includes only the repair and replacement of parts specifically listed herein that are defective due to ordinary use or wear and tear based on the judgement of Jennings. Jennings is not liable for frozen pipes and/or damage to contents of a house with frozen pipes that are due to a defective part. Jennings is not responsible for any consequential damage resulting from a faulty part.